Last Updated: December 2025
1. Service Cancellation
Service cancellations must be requested in writing or by email. Cancellation terms are discussed during initial consultation and confirmed in service agreements.
1.1 Cancellation Before Work Begins
If cancellation occurs before work has begun, any deposits or payments made may be refunded, minus any consultation fees or material costs already incurred.
1.2 Cancellation After Work Begins
If cancellation occurs after work has begun, refunds are calculated based on work completed, materials used, and time invested. Partial refunds may be provided for incomplete work.
2. Refund Process
Refund requests must be submitted in writing to the contact email or address provided. Refunds are processed according to the following terms:
2.1 Refund Eligibility
Refunds may be considered in the following circumstances:
- Service cancellation before work begins
- Service cancellation after work begins (partial refund)
- Work that does not meet agreed specifications (subject to assessment)
- Material defects not caused by client (if materials provided by atelier)
2.2 Non-Refundable Items
The following are generally non-refundable:
- Consultation fees
- Materials already cut or used
- Completed work that meets agreed specifications
- Work completed more than 30 days prior to refund request
3. Work Quality Issues
If you have concerns about work quality or completion:
- Contact us within 14 days of work completion
- Provide detailed description of concerns
- Allow opportunity for assessment and correction
We will assess concerns and may offer corrections, adjustments, or refunds as appropriate.
4. Alterations and Adjustments
Minor adjustments to completed work may be possible within 30 days of completion. Adjustment availability depends on garment type, construction, and modification scope. Adjustment fees may apply.
5. Material Returns
Materials purchased through the atelier may be returnable if unused and in original condition. Return eligibility is assessed on a case-by-case basis. Custom-ordered materials are generally non-returnable.
6. Refund Processing Time
Approved refunds are processed within 14-30 business days. Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed.
7. Dispute Resolution
If you are not satisfied with a refund decision, please contact us to discuss. We aim to resolve disputes through direct communication. If resolution cannot be reached, disputes may be subject to mediation or legal proceedings under California law.
8. Right of Withdrawal (EU Consumer Rights)
Under US consumer protection laws, you may have certain rights regarding service cancellations and refunds. State-specific consumer protection laws may apply, and we comply with all applicable federal and state regulations regarding returns and refunds.
9. Contact for Returns and Refunds
For return or refund requests, please contact:
Email: contact@attractiverange.world
Address: 3127 Fillmore St, San Francisco, CA 94123, United States
Phone: +14154400460
10. Policy Updates
We may update this Return Policy periodically. Changes will be posted on this page with an updated revision date.